All prices on www.clocks.com.au are quoted in Australian dollars.
Prices are subject to change without notice.
Special orders may incur additional import/freight charges.
Shipping on all orders over $199 is free within Australia unless mentioned otherwise. International orders will be subject to additional shipping costs.
Our team processes each order with a trusty and consistent procedure. Each clock is tested and carefully packaged with an inner and outer box before a prompt dispatch from the Nest to ensure a safety arrival to it’s new home.
All internet orders are shipped within 1 – 2 days of being received. *Some exclusions apply with Prestige and Grandfather Clocks.
Grandfather and Prestige Clocks are shipped by arrangement with the customer and standard delivery time is up to 4 weeks.
We offer free shipping of Grandfather Clocks*, Prestige Clocks, Cuckoo Clocks, Mantle Clocks and Wall Clocks for purchases over $199 to any address Australia wide.
*Free delivery of Grandfather Clocks is to a single storey residence only. Further charges may apply for multi-storey or remote properties. Comprehensive insurance cover for transportation is also included in the price.
We ship orders internationally, however additional shipping charges will apply. Shipping is calculated after the order has been received, the customer is then invoiced and the order is shipped once payment is received.
Grandfather and Prestige clocks requiring custom made shipping boxes will be shipped via arrangement with customer.
Comprehensive insurance cover for transportation is organised by arrangement with the customer if applicable.
At GCCN, we take pride in providing exceptional after sales support and technical assistance. Our dedicated team includes two full time clock technicians who are available from Monday to Friday to offer expert advice and fast, reliable solutions.
Most technical issues can be resolved quickly by bringing your clock into our store for assessment or by contacting our team via phone, email, or FaceTime. Our experienced technicians can efficiently diagnose and troubleshoot problems, helping to get your clock back in working order as quickly as possible.
If we are unable to resolve the issue remotely, or if your clock requires repair, please contact us by email at info@clocks.com.au. To help us assess the problem, please include:
Once we have reviewed your information, we will provide you with the appropriate return address and any further instructions.
Customers are responsible for packaging their clock securely to prevent damage during transit. Shipping costs to and from our repair facility are the responsibility of the customer.
Upon receiving your clock, our qualified technicians will carry out a thorough assessment and recommend the most appropriate course of action. We will complete the necessary repairs as efficiently as possible and return your clock in full working order.
If you’re experiencing difficulties setting up your clock, we recommend visiting our Frequently Asked Questions page or following our Cuckoo Clock Instructions, which include step-by-step setup guides, troubleshooting advice, and instructional videos.
You can view the instructions here: Cuckoo Clock Instructions.
If you still need assistance, our friendly team is only a phone call or email away. In most cases, we can resolve issues remotely by talking you through a few simple adjustments, helping you get your clock operating correctly without the need to return it.
At GCCN, we stand behind the quality of every clock we sell. Our mechanical timepieces are expertly crafted with precision-engineered moving parts, designed to provide many years of reliable service. Unlike disposable products, they are built to be maintained, repaired, and enjoyed for generations.
We are also committed to environmental sustainability. By offering durable, repairable products and using thoughtful, protective packaging, we aim to reduce waste while preserving the craftsmanship and longevity of traditional mechanical clocks.
GCCN is happy to offer exchanges on items returned within 7 days of purchase, provided the item is in its original, unused condition and is returned with all original packaging.
If you would like to exchange a product, please contact us within 7 days of purchase by emailing info@clocks.com.au. To help us process your request, please include:
Once we have reviewed your request, we will provide you with the return address and any further instructions.
Customers are responsible for securely packaging the item to prevent damage during transit. All shipping costs associated with returning the item and sending the replacement item are the responsibility of the customer.
Once the item has been received and inspected to confirm it meets our exchange conditions, we will arrange your exchange as promptly as possible.
At German Cuckoo Clock Nest (GCCN), we are committed to providing exceptional products and service while complying with the Australian Consumer Law (ACL) and the ACCC Consumer Guarantees.
We encourage all customers to carefully consider their purchase before completing their order. As we do not offer refunds, exchanges or store credits for change of mind, this includes situations where you:
If, upon assessment, we determine that a product has a major fault and the claim is made within the applicable warranty period, you are entitled to choose a refund, replacement, or repair, as provided under the Australian Consumer Law.
Where a product has a minor fault, we may elect to repair or replace the item within a reasonable timeframe, in accordance with the Australian Consumer Law.
If you believe your purchase is faulty, please contact our team as soon as possible. We may request photographs or ask that the item be returned for inspection before determining the appropriate remedy.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
If your order arrives damaged in transit or you believe it is faulty, please notify us within 48 hours of delivery. We may request that the item be returned so our technicians can inspect it and determine the most appropriate outcome, whether that be a repair, replacement, or refund.
In accordance with Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind. However, you are entitled to a remedy if your purchase has a major fault.
A product is considered to have a major fault if it:
If your product has a major fault, you may choose a refund or replacement.
If the fault is considered minor, we will repair the item within a reasonable timeframe. If the repair cannot be completed within a reasonable time, you may then choose a refund or replacement.
Please retain your proof of purchase, such as your receipt or order confirmation, as it will be required for all warranty and consumer guarantee claims.
If you believe your product has a major fault and you wish to request a refund, please contact us by email at info@clocks.com.au. To help us assess your claim, please include:
Once we have reviewed your claim, we will provide you with the appropriate return address and any further instructions.
Customers are responsible for packaging the product securely to prevent damage during transit. Return shipping costs are the responsibility of the customer unless otherwise required under Australian Consumer Law.
After we have received, inspected, and assessed the product, we will determine whether it meets the criteria for a major fault under Australian Consumer Law. If it does, we will process a full refund of the purchase price.
If the issue is determined to be a minor fault, we will provide an appropriate remedy in accordance with Australian Consumer Law, which may include repair or replacement.
At German Cuckoo Clock Nest, we are pleased to offer our customers access to an extensive range of authentic German clocks, watches and giftware. While we carry one of Australia’s largest collections, some items are not part of our regular stocked inventory and must be specially sourced from our trusted suppliers.
Products ordered specifically at a customer’s request are classified as Special Orders.
As these items are sourced exclusively for you and are not normally held in our store or warehouse, full payment is required before your order is placed with our supplier.
We encourage all customers to carefully consider their purchase prior to confirming a Special Order. Once an order has been placed with our supplier, it is considered a firm commitment and cannot be cancelled, returned or refunded due to a change of mind, including where you no longer require the item or have selected the incorrect product.
As Special Order items have been specifically purchased on your behalf, they cannot be returned to our supplier and are not part of our standard stock range.
By proceeding with a Special Order, you acknowledge that you have read, understood and accepted these terms prior to us placing your order with our supplier.
This policy does not affect your rights under the Australian Consumer Law. If your Special Order item is faulty, damaged, significantly different from its description, or otherwise fails to meet the consumer guarantees under the Australian Consumer Law, you are entitled to the appropriate remedies available under the legislation.
GCCN offers a two year warranty on all mechanical clocks, 1 year warranty on quartz clocks and varied warranty periods on watches as per the product listing.
Our Warranty covers any defects in materials used to manufacture the product; any defects in workmanship under normal use and any broken components under normal use.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our obligation under this Clock warranty is to repair or replace the product at no cost, if the product is still under warranty. We have a repair workshop on the premises, complete with a ‘quick fix’ procedure for any items with issues under warranty. We will do our best to achieve a speedy return of your item asap.
The warranty is null and void if, the clock has been dropped, damaged, or in any way misused; or if the working parts have been tampered with in any way.
If you have a problem with your product within the stated warranty period, please send an email to info@clocks.com.au with photographs, a brief description of the issue and a copy of the receipt or proof of purchase.
We will provide you with an address to return the product. It is the customer’s responsibility to safely return the product with adequate packaging. Postage of products to and from the repairer is payable by the customer.
Once we have received the item, our technicians will assess the problem and find a resolution to ensure a speedy return of the item to the owner.
