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All prices on www.clocks.com.au are quoted in Australian dollars.
Prices are subject to change without notice.
Special orders may incur additional import/freight charges.
Shipping on all orders over $199 is free within Australia unless mentioned otherwise. International orders will be subject to additional shipping costs.
Our team processes each order with a trusty and consistent procedure. Each clock is tested and carefully packaged with an inner and outer box before a prompt dispatch from the Nest to ensure a safety arrival to it’s new home.
All internet orders are shipped within 1 – 2 days of being received. *Some exclusions apply with Prestige and Grandfather Clocks.
Grandfather and Prestige Clocks are shipped by arrangement with the customer and standard delivery time is up to 4 weeks.
We offer free shipping of Grandfather Clocks*, Prestige Clocks, Cuckoo Clocks, Mantle Clocks and Wall Clocks for purchases over $199 to any address Australia wide.
*Free delivery of Grandfather Clocks is to a single storey residence only. Further charges may apply for multi-storey or remote properties. Comprehensive insurance cover for transportation is also included in the price.
We ship orders internationally, however additional shipping charges will apply. Shipping is calculated after the order has been received, the customer is then invoiced and the order is shipped once payment is received.
Grandfather and Prestige clocks requiring custom made shipping boxes will be shipped via arrangement with customer.
Comprehensive insurance cover for transportation is organised by arrangement with the customer if applicable.
At GCCN, we pride ourselves on offering after sales support and technical assistance. We have two full time clock technicians who can offer expert advice and resolve issues quickly. We find that we can solve the majority of issues through problem solving with our customers over the phone, by email or via facetime.
If we can’t resolve the issue, or if you would like to return a product for repair please notify us by email at info@clocks.com.au, with photographs, a brief description of the issue and a copy of the receipt or proof of purchase.
We will provide you with an address to return the product. It is the customer’s responsibility to safely return the product with adequate packaging. Postage of clock to and from the repairer is payable by the customer.
Once we have received the item, our technicians can assess the problem and find a resolution to ensure a speedy return of the item in working order to it’s owner.
If you are experiencing difficulties in setting up your clock, we advise you read through our Frequently Asked Questions which has proved successful in assisting people with troubleshooting queries. If you are still unsuccessful after reading the guide, please contact us and we can offer advice to you over the phone or email. We find we can solve 99% of problems by offering advice to move this, tweak that or try this!
We pride ourselves on the quality of all of our products and sell our products with great confidence. Mechanical time pieces are constructed with self driven moving parts and are designed to be repairable and long lasting. The clocks we sell and the packaging we use reflect our commitment to environmental sustainability and preservation.
GCCN offers our customers the option to exchange an item if it is returned within 7 days of the purchase provided the item is still in its original condition and is returned in it’s original packaging.
If you would like to return a product for exchange, please notify us within 7 days by email to: info@clocks.com.au with product photos, a brief description of the exchange and a copy of the receipt or proof of purchase.
We will provide you with an address to return the product. It is the customer’s responsibility to safely return the product with adequate packaging. Postage costs associated with the exchange of the item are payable by the customer.
Once we have received and inspected the item, we will arrange the exchange as per the above conditions.
As per the ACCC, if GCCN deems a product has a major problem and has been purchased within the warranty period, we will refund the customer the purchase price.
It is the customer’s responsibility to notify us within 48 hours if the item has been damaged in transit or deemed faulty. GCCN may request the return of faulty goods to inspect and assess the various options of repair, replacement or refund.
As per The Australian Consumer Law (ACCC), we are not required to provide a refund or replacement if you change your mind.
You can however choose a refund or exchange if an item has a major problem.
This is when the item:
has a problem that would have prevented someone from purchasing the item if they were aware of it;
is considered unsafe;
is significantly different from the sample or description provided, doesn’t do what was advertised, or doesn’t match what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase —e.g. your receipt.
If you would like to receive a refund for a product with a major problem as deemed by the above conditions, please notify us via email at info@clocks.com.au with photographs, a description of the major problem and a copy of the receipt or proof of purchase.
We will provide you with an address to return the product. It is the customer’s responsibility to safely return the product with adequate packaging. Postage costs associated with the return of the item are payable by the customer.
Once we have received, inspected and assessed the item, we will arrange a refund if it has met the conditions outlined above.
If the problem is not major, GCCN may offer the various options of replacement or repair as per The Australian Consumer Law.
GCCN offers a two year warranty on all mechanical clocks, 1 year warranty on quartz clocks and varied warranty periods on watches as per the product listing.
Our Warranty covers any defects in materials used to manufacture the product; any defects in workmanship under normal use and any broken components under normal use.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our obligation under this Clock warranty is to repair or replace the product at no cost, if the product is still under warranty. We have a repair workshop on the premises, complete with a ‘quick fix’ procedure for any items with issues under warranty. We will do our best to achieve a speedy return of your item asap.
The warranty is null and void if, the clock has been dropped, damaged, or in any way misused; or if the working parts have been tampered with in any way.
If you have a problem with your product within the stated warranty period, please send an email to info@clocks.com.au with photographs, a brief description of the issue and a copy of the receipt or proof of purchase.
We will provide you with an address to return the product. It is the customer’s responsibility to safely return the product with adequate packaging. Postage of products to and from the repairer is payable by the customer.
Once we have received the item, our technicians will assess the problem and find a resolution to ensure a speedy return of the item to the owner.
Shop Address: 143 Long Road, Eagle Heights, Qld, 4271
Postal Address: Po Box 163, North Tamborine, Qld, 4272
Trading Hours: 7 Days a week from 10am-4pm. Closed Christmas Day.
