Shipping
Shipping on all orders over $199 is free within Australia unless mentioned otherwise. International orders will be subject to additional shipping costs.
Our team processes each order with a trusty and consistent procedure. Each clock is tested and carefully packaged with an inner and outer box before a prompt dispatch from the Nest to ensure a safety arrival to it’s new home.
- All internet orders are shipped within 1 – 2 days of being received. *Some exclusions apply with Prestige and Grandfather Clocks.
- Grandfather and Prestige Clocks are shipped by arrangement with the customer and standard delivery time is up to 4 weeks.
Domestic:
- We offer free shipping of Grandfather Clocks*, Prestige Clocks, Cuckoo Clocks, Mantle Clocks and Wall Clocks for purchases over $199 to any address Australia wide.
- *Free delivery of Grandfather Clocks is to a single storey residence only. Further charges may apply for multi-storey or remote properties. Comprehensive insurance cover for transportation is also included in the price.
International:
We ship orders internationally, however additional shipping charges will apply. Shipping is calculated after the order has been received, the customer is then invoiced and the order is shipped once payment is received.
- Grandfather and Prestige clocks requiring custom made shipping boxes will be shipped via arrangement with customer.
- Comprehensive insurance cover for transportation is organised by arrangement with the customer if applicable.
Warranty
GCCN offers a two year warranty on all mechanical clocks, 1 year warranty on quartz clocks and varied warranty periods on watches as per the product listing.
Our Warranty covers any defects in materials used to manufacture the product; any defects in workmanship under normal use and any broken components under normal use.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our obligation under this Clock warranty is to repair or replace the product at no cost, if the product is still under warranty. We have a repair workshop on the premises, complete with a ‘quick fix’ procedure for any items with issues under warranty. We will do our best to achieve a speedy return of your item asap.
The warranty is null and void if, the clock has been dropped, damaged, or in any way misused; or if the working parts have been tampered with in any way.
Warranty Procedure
If you have a problem with your product within the stated warranty period, please send an email to info@clocks.com.au with photographs, a brief description of the issue and a copy of the receipt or proof of purchase.
We will provide you with an address to return the product. It is the customer’s responsibility to safely return the product with adequate packaging. Postage of products to and from the repairer is payable by the customer.
Once we have received the item, our technicians will assess the problem and find a resolution to ensure a speedy return of the item to the owner.
